Support.

On the upload page, choose or drop a video (MP4, MOV and most phone videos). Then press Trim to keep just the part you want; trimming comes before subtitles and hooks, and your original stays saved. Each clip can be any length; up to 90 seconds costs 1 credit.

The line of text at the top of the video that makes people stop scrolling. Pick from the hook ideas we write for each clip, or write your own (always free). Each plan includes hook idea sets every month, one for each tap of Generate hooks (Free 1, Starter 40, Pro 120, Studio 400); after that, 10 more cost 1 credit. Every hook you tick makes its own version of each layout that shows a hook. 1 credit = 1 clip with 1 hook = 10 posts. Want another hook on the same clip? 1 more credit.

10 formats, one ready-to-post vertical video each: reframed 9:16 (following the speaker), a taller reframe for bigger subtitles, black or white bands with your hook, a blurred fill, post-style cards in light and dark (as a band or with the clip inset), and a Snapchat-style bar. Each extra hook adds a version in every format that shows a hook, for 1 more credit. Pick the ones you want before creating. Subtitles can be switched on or off.

Your first clip is free: all 10 posts, no card. After that: Starter $29 a month (15 credits), Pro $59 (50) or Studio $199 (150, up to 5 profiles), founding prices while founding spots last (then $45, $99 and $350); yearly costs 10 months. 1 credit = 1 clip with 1 hook = 10 posts. Want another hook on the same clip? 1 more credit. Clips over 90 seconds are 2 per hook; a compilation is 1 per started minute (at least 2) per hook; 1.1x versions add 1 per hook. Each clip gets one free re-render with the same hooks to fix a typo or timing; an added hook costs only that hook. Credits are only used when your videos finish, and come back if something fails. Monthly credits don’t roll over; a credit pack ($19 for 10) lasts until used.

Your finished videos are on the Renders page: download one at a time or all at once as a ZIP. To keep your space free, a video is deleted from Run It Bak 24 hours after you download it, so save it somewhere safe. Videos you haven’t downloaded are kept.

In Instagram, post each version as a Trial Reel. Instagram shows Trial Reels to people who don’t follow you yet, so your followers don’t see the same clip over and over. Post different versions on different days, and keep the ones that do best.

Account → Manage billing → Cancel. You keep your plan until the end of the period you paid for. After that, new videos stop but you can still download finished ones for 14 days. A free account that stops uploading is deleted 14 days after its last upload (we email you on day 10); any upload keeps it 14 more days. Questions about a charge? Email us.

Buy a credit pack (10 credits for $19) or move up a plan, and keep going right away. Out of hook idea sets: 1 credit gets you 10 more. Writing your own hooks is always free.

Plans: cancel anytime and you won’t be charged again; partly used months aren’t refunded, but a mistaken charge always is. An unused credit pack: within 14 days. The $27 kit: within 30 days. The Refund policy at the bottom of every page has the details.