Refund Policy

Last updated: November 9, 2026

Monthly and yearly plans

• Cancel anytime from Account → Manage billing. Your plan stays on until the end of the period you already paid for, and you won’t be charged again.
• We don’t refund partly used months or years.
• Charged by mistake? For example, charged twice, or charged after you cancelled: email us and we’ll refund it in full.

Credits

• If a video fails to make, its credits come back automatically.
• Credit packs ($19 for 10 credits) are refundable within 14 days if you haven’t used any of their credits.
• Monthly credits have no cash value and aren’t refunded.

The $27 kit

If you bought our $27 kit and it didn’t help, email us within 30 days of buying it and we’ll refund you in full. No questions asked.

How to ask

Email support@runitbak.co from your account’s email address. Tell us what you bought and roughly when. Refunds go back to the card you paid with through Stripe, and usually show up in 5–10 business days.